We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Have a question? You may find an answer in our FAQs.
But you can also contact us:
Shipping Rate:
| Order Value | Standard Post | Express Post |
|---|---|---|
| Under £45 | £10 | £20 |
| £45 and Above | Free | £15 |
Shipping fees cover handling, packaging, and all associated shipping costs.
Estimated Delivery Times:
Due to current conditions, delivery times may vary. While some customers receive their orders within the usual time frames, others may experience delays. Please allow an additional 3 days for shipping.
- Express Post: Normally delivered within 4-6 business days, depending on the destination.
- Standard Post: Normally delivered within 6-8 business days, depending on the destination.
Please note these timeframes are based on normal operations and do not guarantee delivery times. Delays may occur due to factors beyond our control.
Credit Card: Visa, MasterCard, American Express.
PayPal
You can return any item purchased within 14 days of the delivery date.
Sizing should be by worked out primarily by height, as follows. Please note that weight can sometimes be a factor. If you need help choosing the correct size, email us at office@myonesie.co.uk or call +61 1300 696 637
| Kids Sizing | |
|---|---|
| Size | Height (cm / in) |
| 100 | 90-104 cm (35"-41") |
| 110 | 105-114 cm (41"-45") |
| 120 | 115-124 cm (45"-49") |
| 130 | 125-134 cm (49"-53") |
| 140 | 135-144 cm (53"-57") |
| Adult Sizing | |
|---|---|
| Size | Height (cm / in) |
| S | 140-155 cm (55"-61") |
| M | 155-165 cm (61"-65") |
| L | 165-175 cm (65"-69") |
| XL | 175-185 cm (69"-73") |
| XXL | 185-190 cm (73"-75") |
| XXXL | 190-205 cm (75"-81") |
Orders are typically processed and shipped within 48 hours of purchase, excluding weekends and public holidays. During holiday periods, processing times may take longer due to high order volumes.
Our shipping rates are as follows:
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under £45 | £10 | £20 |
| £45 and Above | Free | £15 |
Shipping fees include handling, packaging, and all associated shipping costs.
Estimated delivery times depend on the shipping method chosen and current conditions:
Please note that delivery times are estimates and do not guarantee specific delivery dates. Delays may occur due to factors beyond our control. During peak periods, such as holidays, please allow an additional 3 days for shipping.
Yes! Once your order has been shipped, a tracking code will be emailed to you. You can track your order using the link provided in the shipping confirmation email.
While we aim to deliver your order within the estimated timeframes, delays can happen due to factors beyond our control. If your order has not arrived after the estimated delivery period, please contact our customer service team for assistance.
