Payment & Promo
1. What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- PayPal
- American Express
Choose the method that works best for you during checkout.
2. Is my payment information secure?
Yes, we take your security seriously. All transactions are encrypted and processed through secure payment gateways to protect your personal and financial information. For further details, please review our Privacy Policy.
3. Can I use multiple payment methods for one order?
Unfortunately, we do not support splitting payments across multiple payment methods. You will need to choose one payment method per order.
4. Do you accept international payments?
Yes, we accept international payments as long as the payment method used is supported (Visa, MasterCard, PayPal, American Express). Please note that all prices are displayed in GBP, and your bank may charge additional conversion fees.
5. Why was my payment declined?
There are several reasons why your payment might be declined:
- Insufficient funds.
- Incorrect payment details entered.
- Your bank flagged the transaction for security reasons.
If you encounter issues, please contact your bank or reach out to our support team at office@myonesie.co.uk.
Promo Code Questions
6. How do I use a promo code?
To use a promo code:
- Add your desired items to the cart.
- Go to the checkout page.
- Enter the promo code in the “Promo Code” box and click “Apply.” The discount will be applied if the code is valid.
7. Why isn’t my promo code working?
If your promo code isn’t working, please check the following:
- Ensure the code is entered correctly.
- Check if the promo code has expired.
- Some promo codes may not apply to certain items or require a minimum purchase value.
- Only one promo code can be used per order.
If issues persist, contact us at office@myonesie.co.uk.
8. Can I use multiple promo codes on one order?
No, only one promo code can be applied per order.
9. Are there restrictions on promo codes?
Promo codes may be subject to the following restrictions:
- Minimum order value.
- Exclusion of sale items or bundles.
- Limited to one-time use per customer.
Always check the terms and conditions associated with the promo code.
10. Can I apply a promo code after placing my order?
No, promo codes must be applied during the checkout process and cannot be added retroactively to completed orders.