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Privacy Policy

This Privacy Policy explains how My Onesie collects, uses, and shares your personal information when you visit or make a purchase from myonesie.co.uk (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and interactions with our Site. This includes:

1. Device Information

Collected automatically using technologies such as:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Learn more about cookies and how to disable them at All About Cookies.
  • Log Files: Track actions on the Site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record browsing behavior on the Site.

2. Order Information

When you make a purchase or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping addresses
  • Payment details (e.g., credit card numbers)
  • Email address and phone number

These are referred to collectively as “Personal Information.”

How We Use Your Personal Information

We use your Personal Information to:

  1. Fulfill Orders: Process payments, arrange shipping, and send order confirmations.
  2. Communicate: Provide support or updates related to your order or inquiries.
  3. Screen for Fraud: Identify and prevent potentially fraudulent transactions.
  4. Improve the Site: Generate analytics on customer browsing behavior and evaluate marketing campaigns.
  5. Marketing: Provide targeted advertisements based on your preferences.

We use tools such as Facebook Pixel for remarketing and improving your experience.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate the Site:

  • Shopify: Our e-commerce platform. Learn more about how Shopify handles your information here.
  • Google Analytics: Helps us understand customer interactions with the Site. Learn more here or opt out here.

We may also share Personal Information:

  • To comply with legal obligations, such as responding to lawful requests by public authorities.
  • To protect our rights or enforce our terms of use.

Behavioral Advertising

We use your Personal Information to show targeted advertisements or marketing materials that may interest you. To learn more about targeted advertising, visit the Network Advertising Initiative’s Educational Page.

You can opt out of targeted advertising:

Alternatively, you can visit the Digital Advertising Alliance’s Opt-Out Portal to manage preferences.

Do Not Track

Our Site does not alter its data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a UK or European resident, you have rights under the General Data Protection Regulation (GDPR):

  1. Access: Request a copy of your personal data.
  2. Correction: Update or correct inaccuracies in your data.
  3. Deletion: Request the deletion of your data, subject to legal or operational obligations.

To exercise these rights, contact us at office@myonesie.co.uk.

Please note:

  • Data may be transferred outside the UK/EEA (e.g., to Shopify’s servers in Canada or the US), but we ensure these transfers comply with GDPR through adequate safeguards.

Data Retention

We retain Order Information for our records unless and until you ask us to delete it. Information required for legal, tax, or regulatory purposes (e.g., records for the Australian Tax Office) will be retained as necessary.

Cookies

Cookies help improve your browsing experience and enable Site functionality. You can disable cookies through your browser settings, but doing so may affect your experience on the Site. For more information, visit All About Cookies.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or for legal/regulatory reasons. Updates will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have questions about this Privacy Policy or would like to make a complaint, you can contact us via:

We are committed to addressing your concerns promptly and transparently.

 

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

 office@myonesie.co.uk

SHIPPING

Shipping Rate:

Order Value Standard Post Express Post
Under £45 £10 £20
£45 and Above Free £15

Shipping fees cover handling, packaging, and all associated shipping costs.

Estimated Delivery Times:
Due to current conditions, delivery times may vary. While some customers receive their orders within the usual time frames, others may experience delays. Please allow an additional 3 days for shipping.

- Express Post: Normally delivered within 4-6 business days, depending on the destination.
- Standard Post: Normally delivered within 6-8 business days, depending on the destination.

Please note these timeframes are based on normal operations and do not guarantee delivery times. Delays may occur due to factors beyond our control.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express.

PayPal

RETURN POLICY

You can return any item purchased within 14 days of the delivery date.

Sizing should be by worked out primarily by height, as follows. Please note that weight can sometimes be a factor. If you need help choosing the correct size, email us at office@myonesie.co.uk or call +61 1300 696 637

Kids Sizing
Size Height (cm / in)
100 90-104 cm (35"-41")
110 105-114 cm (41"-45")
120 115-124 cm (45"-49")
130 125-134 cm (49"-53")
140 135-144 cm (53"-57")
Adult Sizing
Size Height (cm / in)
S 140-155 cm (55"-61")
M 155-165 cm (61"-65")
L 165-175 cm (65"-69")
XL 175-185 cm (69"-73")
XXL 185-190 cm (73"-75")
XXXL 190-205 cm (75"-81")

1. How long does it take to process my order?

Orders are typically processed and shipped within 48 hours of purchase, excluding weekends and public holidays. During holiday periods, processing times may take longer due to high order volumes.

2. What are the shipping rates?

Our shipping rates are as follows:

Order Value Standard Shipping Express Shipping
Under £45 £10 £20
£45 and Above Free £15

Shipping fees include handling, packaging, and all associated shipping costs.

3. How long will delivery take?

Estimated delivery times depend on the shipping method chosen and current conditions:

  • Express Post: Normally delivered within 4-6 business days, depending on the destination.
  • Standard Post: Normally delivered within 6-8 business days, depending on the destination.

Please note that delivery times are estimates and do not guarantee specific delivery dates. Delays may occur due to factors beyond our control. During peak periods, such as holidays, please allow an additional 3 days for shipping.

4. Will I receive tracking information for my order?

Yes! Once your order has been shipped, a tracking code will be emailed to you. You can track your order using the link provided in the shipping confirmation email.

5. Are there any important details I should know about shipping times?

  • Delivery times are calculated in business days, excluding weekends and public holidays.
  • We are not liable for delays caused by unforeseen events beyond our control, including natural disasters, severe weather, wars, or customs issues.
  • Delivery times may vary, especially during peak periods or due to external factors affecting postal services.

6. What happens if my delivery is delayed?

While we aim to deliver your order within the estimated timeframes, delays can happen due to factors beyond our control. If your order has not arrived after the estimated delivery period, please contact our customer service team for assistance.

Thanks for contacting us. We'll get back to you as soon as possible.

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