Privacy Policy
This Privacy Policy explains how My Onesie collects, uses, and shares your personal information when you visit or make a purchase from myonesie.co.uk (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Personal Information We Collect
When you visit the Site, we collect information in several ways. We are committed to being transparent about what data we collect and why. The lawful basis for our data collection is outlined for each category below.
1. Information You Provide Directly
When you make a purchase or attempt to make a purchase:
- Full name
- Billing address and shipping address
- Email address
- Phone number
- Payment information (credit/debit card details are processed securely through our payment processor and are not stored on our servers)
- Order preferences and special instructions
When you create an account:
- Login credentials (username and password)
- Date of birth (if applicable)
- Marketing preferences
When you contact us:
- Communication history and correspondence
- Feedback, complaints, or inquiries
- Customer service interactions
Lawful basis: Contract performance, legitimate interests
2. Information Collected Automatically
Device and Technical Information:
- IP address and approximate location
- Browser type and version
- Operating system
- Device type (mobile, tablet, desktop)
- Screen resolution
- Time zone settings
- Language preferences
- Unique device identifiers
Browsing and Usage Information:
- Pages viewed and products browsed
- Search queries on our Site
- Referring website or source
- Date and time of visits
- Click-through rates
- Shopping cart abandonment information
Lawful basis: Legitimate interests, consent (for certain cookies)
3. Cookie Information
We use different types of cookies and similar technologies:
Essential Cookies (Strictly Necessary)
- Session cookies for shopping cart functionality
- Authentication cookies for logged-in users
- Security cookies to prevent fraud
Performance/Analytics Cookies
- Google Analytics (anonymized IP addresses)
- Site performance monitoring
- Error tracking
Functionality Cookies
- Language and currency preferences
- Recently viewed products
- Personalization settings
Marketing/Advertising Cookies
- Retargeting pixels (Facebook, Google Ads)
- Conversion tracking
- Interest-based advertising
You can manage your cookie preferences through our Cookie Settings banner or your browser settings. For more information, visit All About Cookies.
Lawful basis: Consent (except for essential cookies which are based on legitimate interests)
4. Information from Third Parties
We may receive information about you from:
- Payment processors (transaction confirmations, fraud checks)
- Delivery partners (delivery status updates)
- Marketing partners (with your consent)
- Social media platforms (if you interact with our social media accounts)
Lawful basis: Legitimate interests, consent
5. Special Categories of Data
We do not intentionally collect special categories of personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or data concerning sexual orientation).
6. Children's Data
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.
Your Rights
Under UK GDPR and EU GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification (correction) of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right not to be subject to automated decision-making
To exercise any of these rights, please contact us at [your contact email].
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes).
How We Use Your Personal Information
We use your Personal Information to:
- Fulfill Orders: Process payments, arrange shipping, and send order confirmations.
- Communicate: Provide support or updates related to your order or inquiries.
- Screen for Fraud: Identify and prevent potentially fraudulent transactions.
- Improve the Site: Generate analytics on customer browsing behavior and evaluate marketing campaigns.
- Marketing: Provide targeted advertisements based on your preferences.
We use tools such as Facebook Pixel for remarketing and improving your experience.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate the Site:
- Shopify: Our e-commerce platform. Learn more about how Shopify handles your information here.
- Google Analytics: Helps us understand customer interactions with the Site. Learn more here or opt out here.
We may also share Personal Information:
- To comply with legal obligations, such as responding to lawful requests by public authorities.
- To protect our rights or enforce our terms of use.
Behavioral Advertising
We use your Personal Information to show targeted advertisements or marketing materials that may interest you. To learn more about targeted advertising, visit the Network Advertising Initiative’s Educational Page.
You can opt out of targeted advertising:
Alternatively, you can visit the Digital Advertising Alliance’s Opt-Out Portal to manage preferences.
Do Not Track
Our Site does not alter its data collection and use practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a UK or European resident, you have rights under the General Data Protection Regulation (GDPR):
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request the deletion of your data, subject to legal or operational obligations.
To exercise these rights, contact us at office@myonesie.co.uk.
Please note:
- Data may be transferred outside the UK/EEA (e.g., to Shopify’s servers in Canada or the US), but we ensure these transfers comply with GDPR through adequate safeguards.
Data Retention
We retain Order Information for our records unless and until you ask us to delete it. Information required for legal, tax, or regulatory purposes (e.g., records for the Australian Tax Office) will be retained as necessary.
Cookies
Cookies help improve your browsing experience and enable Site functionality. You can disable cookies through your browser settings, but doing so may affect your experience on the Site. For more information, visit All About Cookies.
Changes
We may update this Privacy Policy periodically to reflect changes in our practices, operations, or for legal/regulatory reasons. Updates will be posted on this page, and we encourage you to review it regularly.
Contact Us
If you have questions about this Privacy Policy or would like to make a complaint, you can contact us via:
- Email: office@myonesie.co.uk
-
Mail: Onesie World Pty Ltd
1A/8 Kendall St, Clyde NSW 2142, Australia
We are committed to addressing your concerns promptly and transparently.