Shipping Policy
1. How long does it take to process my order?
Orders are typically processed and shipped within 48 hours of purchase, excluding weekends and public holidays. During holiday periods, processing times may take longer due to high order volumes.
2. What are the shipping rates?
Our shipping rates are as follows:
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Under £45 | £10 | £20 |
| £45 and Above | Free | £15 |
Shipping fees include handling, packaging, and all associated shipping costs.
3. How long will delivery take?
Estimated delivery times depend on the shipping method chosen and current conditions:
- Express Post: Normally delivered within 4-6 business days, depending on the destination.
- Standard Post: Normally delivered within 6-8 business days, depending on the destination.
Please note that delivery times are estimates and do not guarantee specific delivery dates. Delays may occur due to factors beyond our control. During peak periods, such as holidays, please allow an additional 3 days for shipping.
4. Will I receive tracking information for my order?
Yes! Once your order has been shipped, a tracking code will be emailed to you. You can track your order using the link provided in the shipping confirmation email.
5. Are there any important details I should know about shipping times?
- Delivery times are calculated in business days, excluding weekends and public holidays.
- We are not liable for delays caused by unforeseen events beyond our control, including natural disasters, severe weather, wars, or customs issues.
- Delivery times may vary, especially during peak periods or due to external factors affecting postal services.
6. What happens if my delivery is delayed?
While we aim to deliver your order within the estimated timeframes, delays can happen due to factors beyond our control. If your order has not arrived after the estimated delivery period, please contact our customer service team for assistance.