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Term of service

Welcome to My Onesie. By accessing our website (myonesie.co.uk) and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you must stop using our website and services.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on this page. It is your responsibility to review these Terms periodically. Continued use of our website after changes have been posted constitutes acceptance of those changes.

1. General Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country, or you have obtained consent from a parent or legal guardian.
  • You will not use our products for any illegal or unauthorized purposes.
  • You will not transmit any harmful code (e.g., viruses) that could harm the website or its users.

Any breach of these Terms may result in immediate termination of your access to our services.

2. Product Accuracy and Availability

We strive to ensure that all product details, descriptions, prices, and images on our website are accurate and up to date. However:

  • Product colors, textures, and details may vary due to differences in monitor displays.
  • We cannot guarantee the availability of all products listed on the website. If a product becomes unavailable after your order has been placed, we will notify you and provide alternatives or a refund if applicable.

3. Pricing and Modifications

  • Prices for products are subject to change without notice.
  • We reserve the right to modify or discontinue any part of our website or Service without prior notice.
  • We are not liable for any modifications, price changes, or discontinuations.

4. Cancellations and Order Modifications

  • Orders cannot be cancelled once they have been placed.
    At My Onesie, we process orders as quickly as possible to ensure fast shipping, so cancellations or changes are not allowed after submission. Please double-check your order before completing your purchase.
  • Multiple orders cannot be combined into one shipment after they have been submitted. Be sure to place all items in a single order to save on shipping costs.

5. Shipping and Delivery

Shipping times and rates are detailed on our Shipping Policy page. We are not liable for delays caused by unforeseen circumstances, such as customs clearance issues, natural disasters, or carrier delays.

6. Returns and Refunds

For information on returns, refunds, and replacements, please review our Return & Refund Policy.

7. Personal Information

Your submission of personal information to My Onesie is governed by our Privacy Policy. By using our website, you agree to the collection, use, and sharing of your information as described in that policy.

8. Intellectual Property Rights

  • My Onesie, Onesie World Pty Ltd, and their respective logos and icons are trademarks or service marks of Onesie World Pty Ltd.
  • You may not copy, reproduce, distribute, or exploit any part of our intellectual property without prior written consent.
  • Third-party trademarks, if used, are the property of their respective owners, and you must obtain permission from those parties to use their intellectual property.

9. Liability

We do not guarantee that:

  • Our website or Service will be uninterrupted, error-free, or secure at all times.
  • The results obtained from using our website will meet your expectations.

We are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of our website or Service.

10. Governing Law

These Terms, and any disputes arising from them, are governed by the laws of England and Wales. By using our website, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us:

  • Email: office@myonesie.co.uk
  • Business Address: Onesie World Pty Ltd, 1A/8 Kendall St, Clyde NSW 2142, Australia

For additional support, visit our Contact Page or review our FAQs.

This Terms of Service is effective as of today’s date. Please review it regularly for updates.

 

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Have a question? You may find an answer in our FAQs.
But you can also contact us:

 office@myonesie.co.uk

SHIPPING

Shipping Rate:

Order Value Standard Post Express Post
Under £45 £10 £20
£45 and Above Free £15

Shipping fees cover handling, packaging, and all associated shipping costs.

Estimated Delivery Times:
Due to current conditions, delivery times may vary. While some customers receive their orders within the usual time frames, others may experience delays. Please allow an additional 3 days for shipping.

- Express Post: Normally delivered within 4-6 business days, depending on the destination.
- Standard Post: Normally delivered within 6-8 business days, depending on the destination.

Please note these timeframes are based on normal operations and do not guarantee delivery times. Delays may occur due to factors beyond our control.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express.

PayPal

RETURN POLICY

You can return any item purchased within 14 days of the delivery date.

Sizing should be by worked out primarily by height, as follows. Please note that weight can sometimes be a factor. If you need help choosing the correct size, email us at office@myonesie.co.uk or call +61 1300 696 637

Kids Sizing
Size Height (cm / in)
100 90-104 cm (35"-41")
110 105-114 cm (41"-45")
120 115-124 cm (45"-49")
130 125-134 cm (49"-53")
140 135-144 cm (53"-57")
Adult Sizing
Size Height (cm / in)
S 140-155 cm (55"-61")
M 155-165 cm (61"-65")
L 165-175 cm (65"-69")
XL 175-185 cm (69"-73")
XXL 185-190 cm (73"-75")
XXXL 190-205 cm (75"-81")

1. How long does it take to process my order?

Orders are typically processed and shipped within 48 hours of purchase, excluding weekends and public holidays. During holiday periods, processing times may take longer due to high order volumes.

2. What are the shipping rates?

Our shipping rates are as follows:

Order Value Standard Shipping Express Shipping
Under £45 £10 £20
£45 and Above Free £15

Shipping fees include handling, packaging, and all associated shipping costs.

3. How long will delivery take?

Estimated delivery times depend on the shipping method chosen and current conditions:

  • Express Post: Normally delivered within 4-6 business days, depending on the destination.
  • Standard Post: Normally delivered within 6-8 business days, depending on the destination.

Please note that delivery times are estimates and do not guarantee specific delivery dates. Delays may occur due to factors beyond our control. During peak periods, such as holidays, please allow an additional 3 days for shipping.

4. Will I receive tracking information for my order?

Yes! Once your order has been shipped, a tracking code will be emailed to you. You can track your order using the link provided in the shipping confirmation email.

5. Are there any important details I should know about shipping times?

  • Delivery times are calculated in business days, excluding weekends and public holidays.
  • We are not liable for delays caused by unforeseen events beyond our control, including natural disasters, severe weather, wars, or customs issues.
  • Delivery times may vary, especially during peak periods or due to external factors affecting postal services.

6. What happens if my delivery is delayed?

While we aim to deliver your order within the estimated timeframes, delays can happen due to factors beyond our control. If your order has not arrived after the estimated delivery period, please contact our customer service team for assistance.

Thanks for contacting us. We'll get back to you as soon as possible.

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